At the core of SMS.it IVR solutions and services is the operator grade platform, recognized time and time again for flexibility and solid stability by thousands of companies ranging from Blue Chips firms to dynamic, innovative SMBs.
A versatile, reliable, open standards-based foundation for Voice based-IVR deployments, the SMS.it platform delivers next generation technology supported by superior hardware and world class datacenters.
Driving Superior Call Quality and Performance
SMS.it hosted and on-premise turnkey solutions provide top quality telecom capacity with guaranteed call fidelity and exceptional application responsiveness. Operating with top quality voice and data connectivity and a fault tolerant architecture, the SMS.it platform ensures minimal latency and maximum uptime.
Delivering Unbeatable Versatility and Affordable Scaling
A single platform with multiple deployment options, the SMS.it platform enables enterprises to migrate applications at will from on-site servers to a hosted infrastructure housed at SMS.it datacenters. Such flexibility benefits enterprise by enabling immediate scalability to withstand high call volumes.
In SMS.it IVR, application logic resides on a web/application server and can be separated from telephony equipment. Telephony gateways can be easily expanded; individual units can work together as a cluster, allowing just-in-time scaling to thousands of ports without impact on application performance.
SMS.it deploys IVR on a Worldwide Scope
SMS.it IVR Hosting offers the most cost effective way to deploy IVR both locally and internationally. A groundbreaking service, SMS.it enables enterprises to manage their international IVR systems from a single point, with the click of a mouse.
Video IVR
Through the Video Interaction users can simply and effectively browse multimedia content, automatically, via DTMF tones or voice recognition, or interacting with operators.
For example, it is possible to have access to:
- Pre recorded video contents, available locally and remotely
- Stream-live contents accessing external sources such as webcams, TVs, videos on demand
- Voice XML applications such as video-mail, video-chat, etc.
Due to the visual component, the value perceived by users is increased and enriched by a more complete experience with greater detail.
If our offerings might be of interest, please contact us and tell us what exactly about your needs.